Technical Monitoring Engineer

Full-time (4 days, 35h/week) or Part-time (min 25h/week)
 

Your territory

As part of our Technical Support team, you will:

• Take charge of monitoring and optimizing the behavior of our cutting-edge devices in the field
• Dive deep into technical issues and errors in our devices, conduct thorough analysis, and provide innovative solutions.
• Monitor relevant KPIs and overall performance of our product in the field, ensuring we're always exceeding our customer's expectations
• Respond to internal requests from various departments, ensuring seamless collaboration
• Collaborate closely with the monitoring team, contributing to the optimization of firmware performance
• Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
• Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

Your profile

Key requirements:

• Very good understanding of electronics and hardware products 
• Analytical mindset with the ability to build and enhance monitoring systems
• Ideally experience working with small hardware products and microcontrollers, showcasing expertise in low-level programming
• Ideally professional or project experience in the respective field (e.g. Cellular, GPS …)
• Very good English skills 
   

Does this sound like you?

• Proactive, self-sufficient and eager to learn
• Embrace structured working methods to deliver top-notch results
• Empathetic to user needs and unwilling to compromise when it comes to product quality
• Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape
• Willing to come and work with our fantastic team in Austria

Fast-track your application process by applying directly through our Tractive careers  page: https://tractive.onlyfy.jobs/apply/fwrhz7arnwo4ja3eec722nlntddldm